Refund and Cancellation Policy

1. Overview

This policy explains how cancellations, credits, and refunds work for Idea to Life subscriptions and build credit purchases. Our goal is to be straightforward: you can cancel anytime, you keep what you have built, and when the platform is at fault for a failed build we make it right with credits. This policy supplements our Terms of Service; where local consumer protection law grants you rights beyond this policy, those rights are unaffected.

2. Subscription Cancellation

You can cancel your subscription at any time from your billing settings; no email or phone call is required. Cancellation takes effect at the end of your current billing period:

• You retain full access to your plan's features and remaining credits until the period ends.
• You will not be charged again after cancellation, and your plan will not renew.
• Applications already generated and deployed remain in your own GitHub, Render, and Supabase accounts and are unaffected by cancellation — they are yours regardless of your subscription status.

Except where required by law or stated in this policy, we do not provide prorated refunds for the unused remainder of a billing period after cancellation. If you cancel within a short time after an accidental renewal and have not consumed credits from the new period, contact us and we will refund the renewal charge.

3. Build Credits

Build credits included with a subscription are allocated each billing period and expire at the end of that period unless your plan states otherwise; they have no cash value and are not refundable once expired. Separately purchased credit packs remain available for the validity period stated at purchase. Unused purchased credits are refundable within 14 days of purchase provided none of the pack has been consumed; partially consumed packs are refundable at our discretion, typically prorated for the unused portion when the request follows a poor platform experience.

4. Failed Builds

We only want to charge credits for builds that deliver value. If a build fails due to a platform fault — for example an internal pipeline error, an infrastructure outage on our side, or a defect in our orchestration — the credits consumed by that build are automatically returned or, if automation misses it, restored on request. Credits are generally not returned when a failure results from causes outside the platform, such as invalid or revoked third-party credentials you supplied, quota or billing limits on your own OpenAI, Anthropic, GitHub, Render, or Supabase accounts, or a project request that violates the Acceptable Use Policy. Ambiguous cases are reviewed individually, and we aim to resolve them in your favor when reasonable.

5. How to Request a Refund

To request a refund or credit restoration, contact support through the in-app help option or the support email listed in the application, and include: the email address on your account, the approximate date of the charge or build, and a short description of the issue (build identifiers help us investigate faster). We aim to respond within two business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Where a payment was made in a currency other than your card's currency, exchange-rate differences applied by your bank are outside our control.

6. Chargebacks and Abuse

If you believe a charge is incorrect, please contact us before initiating a chargeback — most issues are resolved faster that way. Accounts that abuse the refund process (for example repeatedly purchasing credits, consuming them, and demanding refunds) may have refund eligibility limited and, in serious cases, may be suspended under the Terms of Service. Credits consumed by builds that violated the Acceptable Use Policy are not refundable.

7. Changes

We may update this policy from time to time; the version in effect at the time of your charge governs that charge. Material changes will be announced through the Service or by email before they take effect.